FAQ

Click on the “Epionce Near You” link at the top of any page on the website.

Because Epionce is a professionally dispensed product line, we strongly encourage contacting your nearest Epionce Professional for additional product information or usage instructions that can be tailored specifically to your individual skin concerns and needs.

Episciences Hong Kong Limited provides Asia (Hong Kong, Macau, Malaysia, Cambodia, Philippines, Indonesia, South Korea, Singapore, Taiwan, Thailand, Vietnam) online order and delivery service. For other Asia countries, please contact us by “Customer Service”.

Episciences, Inc. does not use animal testing for any of our skin care products, either directly or indirectly. We test our finished formulations only on human testers – on select individuals from Dr. Thornfeldt’s practice, the Episciences corporate office or in independent clinical studies by professional research organizations.

Many of the Renewal Facial products use airless packaging. This means that the bottle was designed to pull the product from the bottom up, allowing for all the product to be dispensed. There is not a straw in airless packaging. If the bottle does not pump out product, it is usually because of a small air bubble. The bottle will need to be re-primed. In order for the pump to start dispensing product again, very slowly push the pump down multiple times. It may take 20 or more pumps to re-prime the bottle, but it will start pumping again. Please do not try to unscrew the pump as this will allow air into the container and it may take longer to re-prime.

Can’t find the answers you’re looking for?

Contact Customer Service