Shipping Policy

Episciences Hong Kong Limited provides Asia (Malaysia, Cambodia, Philippines, Indonesia, South Korea, Singapore, Taiwan, Thailand, Vietnam) online order and delivery service. Parcels are generally dispatched according to order sequence within 2-5 business days after payment accepted and sent out from Hong Kong. If your item arrives damaged or faulty, please contact Customer Service within 3 days.

Hong Kong
Single order purchase above HK$950/ US$119 with free delivery charge. Otherwise each order shall bear a delivery charge of HK$60/US$8 per order.

Delivery address only accept SF- express pick up point or commercial/industrial buildings only. Residential area is not accepted.

If you wish to pick up form SF-express‘s pick up point, you may fill in the delivery address with the official shop’s code from SF-express:
http://www.sf-express.com/hk/en/other_services/sf_station/sf_station_network/index.html

Order would be prepared and sent within 2-5 working days upon order confirmation.

Other Asia Area (Malaysia, Cambodia, Philippines, Indonesia, South Korea, Singapore, Taiwan, Thailand, Vietnam)
Single order purchase above HK$1,200/ US$150 with free delivery charge. Otherwise each order shall bear a delivery charge of HK$200/US$25.

Please note that import duties might apply upon the arrival of your order. Buyer is responsible for any custom duties or taxation imposed in your country. Please contact your local customs for details.

All ordered items shall be delivered to the customer’s appointed address by “EMS Speed Post”. Order would be prepared and sent within 5-14 working days upon order confirmation.

For Macau and other Asia countries, please contact us by Customer Service.

We reserve the right to change these terms and conditions at any time without prior notice.